At B Logic Freight we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, how long we retain it, and what rights you have over it — in line with the applicable data protection regulations in Mexico and the United States.
1. Data Controller (Responsable)
The entities responsible for processing your personal information are: Blogic Inc. (USA operations, Laredo, Texas) and Blogic S.A. de C.V. (México operations, Monterrey, Nuevo León), jointly identified in this document as "B Logic" or "B Logic Freight".
2. Information We Collect
We may collect the following categories of personal data:
- Identification data: full name, company, position, country.
- Contact data: email, phone number, WhatsApp number, postal address.
- Operational data: origin and destination of shipments, type of cargo, volume, frequency, customs documentation.
- Technical data: IP address, browser, device, pages visited, time on site, cookies and similar technologies.
- Commercial data: requested quotes, contracted services, billing history (for active clients).
3. How We Collect Your Information
We collect your data when you: (a) fill out forms on our website (contact, quote request, chatbot); (b) communicate with us by phone, email or WhatsApp; (c) contract our logistics services and provide operational documentation; (d) browse the site (cookies and analytics); (e) interact with us at trade events or commercial meetings.
4. Purpose of Data Processing
We use your personal information for the following primary purposes:
- Provide and operate the requested logistics services (transportation, warehousing, customs, distribution).
- Respond to quote requests, queries and commercial communications.
- Issue invoices and comply with applicable tax obligations (CFDI in MX, IRS in USA).
- Comply with customs, tax and legal regulatory requirements in both countries.
- Maintain operational records for traceability, audit and quality control.
Secondary purposes (which you may opt out of without affecting service):
- Send commercial information, news, updates and promotions about B Logic services.
- Conduct market analysis and service improvement studies.
5. Sharing with Third Parties
B Logic does not sell or rent your personal information. We only share your data with third parties when strictly necessary for the operation of the contracted service or by legal obligation, including: certified C-TPAT carriers, licensed customs agents (in MX and USA), tax/customs authorities (SAT, CBP, ANAM), audit and accounting providers, and technology platforms that support our operation (CRM, ERP, TMS). All third parties operate under confidentiality and data processing agreements.
6. International Data Transfers
Given that B Logic operates between Mexico and the United States, your data may be transferred and processed in both countries. We apply security measures and contractual safeguards aligned with international data protection standards (including SCCs and equivalent protections) to ensure your information receives adequate protection regardless of the country where it is processed.
7. Data Retention
We retain personal data only for the time necessary to fulfill the purposes described above and to comply with applicable legal obligations. Operational and tax records of contracted services are retained for the minimum legal term required by Mexican and US fiscal/customs regulations (typically 5 to 10 years). Marketing data is retained until you exercise your right to oppose.
8. ARCO Rights (MX) and Equivalent Rights (USA)
You have the following rights over your personal data:
- Access: know what data we have about you.
- Rectification: request that we correct inaccurate or incomplete data.
- Cancellation: request the deletion of your data when it is no longer necessary or when its processing was not appropriate.
- Opposition: object to the processing of your data for specific purposes (e.g., marketing).
- Revocation of consent: withdraw your consent at any time without retroactive effect.
To exercise any of these rights, write to info@blogicusa.com with the subject "Privacy Rights Request". We will respond within a maximum of 20 business days.
9. Cookies and Similar Technologies
Our site uses essential cookies for its operation, analytics cookies (such as Google Analytics) to measure traffic and performance, and chatbot cookies to maintain the conversation session. You may disable non-essential cookies from your browser at any time, although this may affect site functionality.
10. Security Measures
We apply administrative, technical and physical security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction, including: data encryption in transit (HTTPS/TLS) and at rest where applicable, role-based access control, periodic backups, internal security policies, and ongoing staff training on data protection.
11. Changes to this Privacy Policy
B Logic may update this Privacy Policy at any time to reflect operational, legal or regulatory changes. Significant modifications will be posted on this page with an updated revision date. We recommend reviewing this Policy periodically.